Clear help, routed to the right place.

SleepCard by Thryve

iPhone and iPad

I bought SleepCard Plus and it is not unlocked

Open Settings in the app, tap SleepCard Plus, then Restore purchases to ask the App Store for your purchase, and make sure you are signed in with the Apple Account you bought it with. The same works on your iPad.

Cancelling a Plus subscription

Subscriptions are managed by Apple: on your iPhone or iPad go to Settings, tap your name, then Subscriptions. Cancel at least 24 hours before the current period ends to avoid the next charge. Deleting the app does not cancel it.

Refunds

Apple takes the payment, so refunds are requested from Apple at reportaproblem.apple.com. If that does not work, write to us.

My sleep is not showing

SleepCard reads sleep from Apple Health. Check that it has permission in Settings > Health > Data Access & Devices > SleepCard, or log nights yourself with Going to bed and I’m up.

Deleting my data

Your sleep data stays on your device and, unless you turn iCloud backup off, in your own iCloud. "Delete all data" in the app settings erases everything on the device (tick Also delete the iCloud backup to remove that too). Sleep records in Apple Health are managed in the Health app. Export your data first if you want a copy.

Ask about SleepCardPrivacy policyTermsApp page

Habit Cricket by Thryve

iPhone and iPad

I bought Habit Cricket Pro and it is not unlocked

Tap Restore purchases in the app to ask the App Store for your purchase, and make sure you are signed in with the Apple Account you bought it with. The same works on your iPad.

Cancelling a Pro subscription

Subscriptions are managed by Apple: on your iPhone or iPad go to Settings, tap your name, then Subscriptions. Cancel at least 24 hours before the current period ends to avoid the next charge. Deleting the app does not cancel it.

Refunds

Apple takes the payment, so refunds are requested from Apple at reportaproblem.apple.com. If that does not work, write to us.

Deleting my data

Your habits stay on your device and, unless you turn iCloud backup off, in your own iCloud. Reset all data in the app erases everything on the device (tick Also delete my iCloud backup to remove that too), and Delete iCloud backup in your Profile removes the iCloud copy. Export data first if you want a copy.

Ask about Habit CricketPrivacy policyTermsApp page

Desi Blocks by Thryve

Android and iPhone

I bought Remove Ads and still see ads

On iPhone, open Settings in the game and tap Restore Purchases. On Android, the game checks Google Play for it on its own; make sure you are signed in with the Google account you bought it with.

Refunds

Apple and Google take the payment, so refunds are requested from them: on iPhone at reportaproblem.apple.com, on Android through Google Play. If that does not work, write to us.

Deleting my data

Your progress is stored on your phone, and uninstalling the game deletes it. Play Games data can be deleted in the Play Games app settings.

Ask about Desi BlocksPrivacy policyTermsApp page

Declutter! by Thryve

Android and iPhone

I bought Remove Ads and still see ads

On iPhone, tap Restore in the game to ask the App Store for your purchase. On Android, the game checks Google Play for it on its own; make sure you are signed in with the Google account you bought it with.

Refunds

Apple and Google take the payment, so refunds are requested from them: on iPhone at reportaproblem.apple.com, on Android through Google Play. If that does not work, write to us.

Moving my progress to a new phone

On Android, sign in to Google Play Games and your progress is saved to your Play Games account, so it comes back when you reinstall.

Deleting my data

Uninstalling the game deletes the progress on your phone. Cloud saves can be deleted in your Google Play Games settings.

Ask about Declutter!Privacy policyTermsApp page

PANAM by Thryve

iPhone and Android

PANAM pro and refunds

PANAM pro is bought in the App Store or Google Play. On iPhone, manage or cancel a plan in Settings › your name › Subscriptions; on Android, in Google Play under Payments & subscriptions. Refunds follow the store’s refund policy.

Moving to a new phone

PANAM has no cloud backup. Save a backup file with "Back up" in the app and open it on the new phone. The file is not encrypted, so keep it somewhere safe.

Deleting my data

Everything is on your phone. Delete entries in the app, clear its storage in Android settings, or uninstall it (on iPhone, deleting the app removes its data).

Ask about PANAMPrivacy policyTermsApp page

Tidemark by Thryve

Windows, from the Microsoft Store

Activating or moving Tidemark Pro

Paste the key from your purchase email into Settings › Tidemark Pro. To move it, deactivate the old PC first. A key works on 3 PCs at a time.

Refunds

Email us within 14 days of buying Tidemark Pro, from the address you bought with or with your order number, for a full refund.

Deleting my data

On Windows, Tidemark keeps its history and saved scans in %LOCALAPPDATA%\in.thryveapps.tidemark on your PC. Deleting that folder removes them.

Ask about TidemarkPrivacy policyTermsApp page

Dockie by Thryve

Windows, coming to the Microsoft Store

Can I download it?

Dockie is coming to the Microsoft Store, free, with an optional one-time Dockie Pro. Its page links to the Store listing.

Deleting my data

Dockie keeps everything in its data folder on your PC. Clear the clipboard history or the shelf, forget items in Memory, or uninstall Dockie from the Microsoft Store to remove it.

Refunds for Dockie Pro

Email us within 14 days of purchase for a full refund, from the address you bought with or with your Dodo Payments order number.

Ask about DockiePrivacy policyTermsApp page